Enterprise Resource Planning

Overall Project Completion

Thane Municipal Corporation (TMC) realized that citizens spend a lot of time in availing services that may require multiple visits to TMC offices and hence may not bring a high level of satisfaction. The Thane Municipal Corporation embarked on ambitious plans to deliver end-to-end services to its stakeholders in a user-centric way bringing about high levels of accountability and transparency in its service delivery supported by a high degree of efficiency and effectiveness in the department’s internal operations. TMC proposed Enterprise resource planning (ERP) as a process management tool that will allow TMC to use a system of integrated applications to manage processes and computerize many back-office functions.

Objectives

• Provide Local Government services to citizens through online / Single Window service delivery channel and ensure accessible, convenient, transparent and timely delivery of services.
• Integrate Departments/functions within TMC for better information flow and transparency.
• Provide online access to the current, complete and accurate information related to functions and services provided by Thane Municipal Corporation to citizens.
• Achieving internal efficiency & effectiveness of the Corporation by automating and optimizing their back-office processes.
• To facilitate secure, instantaneous and online payment options for the utility bill payments, taxes and statutory fees associated with services
• To reduce the administrative burden and to be a cost-effective service delivery channel for Thane Municipal Corporation
• To enable the Thane Municipal Corporation to focus on their core functions and responsibilities by freeing them from the routine operations (like collection of taxes & fees, issuing of certificates, etc.) and thereby enhance the overall productivity of the administrative machinery
• Bring the Corporation closer to the citizens in minimum turnaround time and minimal physical interaction with the Corporation.
• Establish best Practices of citizen centric services as compared to other Urban Local Bodies

Key Features/Components

1.Application Infrastructure:

(a) Web-based Centralized Application

(b) Internal Process Automation

(c) Integration with GIS

(d) Helpdesk Facility (For Employees)

2. Back Office System:

a) Necessary Hardware Procurement for hosting the Solution

b) Maintenance of the Application for a period of 5 years Post Go-Live

c) Manpower to facilitate system implementation

d) Change Management interventions to ensure proper and sustained use of the envisaged system

3. Service Delivery Infrastructure:

a) Helpdesk Facility for Citizens: Standard FAQ and Manuals to TMC which plans to set up a separate Call Centre that shall dedicatedly work towards the grievances of citizens.

 

Release of Tender :	Tender Published
Issuance of Work Order :	Work Order Issued
Date of Issue of Work order :	08/03/2019
Implementing Agency :	ABM Knowledgeware Limited
Status :	Operational
Cost of the Project :	INR. 13.99 Cr
Duration :	5 years
Physical Progress :	88.64%
Financial Progress :	5%
Expenditure Till Date:	INR 0.70 Cr